100% Community initiative is ensuring the 10 vital services for surviving and thriving
100% Community is an initiative of the Anna, Age Eight Institute based in Santa Fe, New Mexico. We are a part of the higher education system. Our institute is guided by two books: Anna, Age Eight: The data-driven prevention of childhood trauma and maltreatment and 100% Community: Ensuring ten vital services for surviving and thriving by Katherine Ortega Courtney, PhD and Dominic Cappello.
The hypothesis guiding the 100% Community initiative is that if we ensure that all family and community members have access to ten vital services, we increase their health, safety and resilience. Our ten vital services include those for “surviving,” including stable housing, secure food, behavioral health care, medical care and transportation to services. Five services for “thriving” include: parent supports, early childhood learning programs, fully-resourced community schools, youth mentors and job training.
The 100% Community initiative uses the data-driven continuous quality improvement (CQI) framework for all statewide, local and agency work. We train all initiative participants in CQI’s four steps: assessing, planning, acting and evaluating. Our county-based initiatives are also guided by collective impact, promoting a shared vision, goals, use of data, transparent communication, interrelated activities and a solid economic base.
Our local initiative is guided by two co-community organizers and ten action team leaders (or co-leaders). The local participants represent a cross section of agencies and disciplines including health care, education, youth development and community development. The initiative leadership connects with all the organizations in a county that provide the surviving and thriving services.
The 100% Community initiative is customized by local initiative leadership. One size does not fit all in a state with 33 counties that represent different histories, cultures, economies and capacities. While the fundamentals of our guiding principles don’t change, the implementation plan and schedule to create a local change process can. Our goal is setting up each county to succeed.
Technology plays a key role in the 100% Community initiative as we provide blended learning experiences with online education and technical assistance. We also provide support designing local websites, apps and communication networks to link all county stakeholders and initiative participants. Technology also plays a role in an ongoing process of collecting and analyzing data and sharing results. We also work to increase access so that all county residents take advantage of online resources like telemedicine, educational coursework and remote work opportunities.
In order to reach our initiative’s goal of ensuring that 100% of residents have access to ten vital services, local initiative participants must collaborate with county commissioners, mayors and city council members, school board members, state lawmakers and higher education leadership. The 100% Community initiative is designed to engage all leaders and stakeholders of all ages.
Our 100% Community initiative’s ten action teams (each one focused on a “surviving” or “thriving” services sector) take our web-based 100% Community course. This course covers continuous quality improvement (CQI), collective impact (CI), and adaptive leadership (AL) to empower them as they identify gaps in services, research and design strategies to address these gaps. The course is customized to meet each county’s unique needs.
The initiative is detailed in the book 100% Community: Ensuring 10 vital services for surviving and thriving by Katherine Ortega Courtney, PhD and Dominic Cappello. An electronic copy of the book will be available free-of-charge to all New Mexico residents. The book is currently in an “advance review” stage, being reviewed by stakeholders across the state. The final edition, incorporating insights from elected leaders, agency staff and community members, will be available late spring 2020.
The 100% Community initiative is working to ensure that all our families and community members have access to ten vital services, committed to strengthening their health, safety and resilience. Our action teams work with local leaders and service providers to strengthen the services we all need to be healthy and safe. The five “surviving” services are medical care, housing security programs, food security programs, behavioral health care and transportation to services. Five services for “thriving” include: parent supports, early childhood learning/child care, fully-resourced community-focused schools, youth mentors and job training.
100% Community is a county-focused and directed initiative, supported by the Anna, Age Eight Institute based in Santa Fe, New Mexico, part of the state’s higher education system.
Together, we face and overcome multiple challenges:
- The COVID-19 pandemic: A viral pandemic is still revealing its magnitude and severity.
- Local economic disruption: A freezing of entire industries as we enter into prudent self-distancing is creating an economic downturn of unknown proportions.
- Lack of capacity: Lack of government and non-governmental infrastructure impact capacity to address the growing demand for assistance in services for surviving (medical care, mental health care, food, housing, transport and education).
- Existing challenges increase: Long-standing health and safety challenges are increased by the health and economic disruption, including adverse childhood experiences, trauma, maltreatment, domestic violence and substance misuse — all requiring local community services.
- Digital divide: Large segments of populations are without access to online resources: telemedicine, options for working remotely, and online education and training options.
- Emergency response requires alignment: County, city and community agencies, including emergency management, must design new processes to organize unprecedented collaboration and communication.
- Local leaders facing unprecedented problems: Elected leaders in city, county and school government face unprecedented challenges, lacking a data-driven coordinated response. County residents expect leadership to acknowledge and address the urgent need for both a short-term response and long-term recovery.
- Public health crisis prevention and care: As each state learns valuable lessons from the COVID-19 pandemic, where gaps in care exist, state and local leaders strengthen health care and create a seamless system to ensure timely care to address current challenges and future public health crises.
- Local economic development: Each state learns from the economic disruption of 2020 and the crash of 2008, with each city hall developing a robust city-county Department of Economic Innovation and Development to support crisis-proof economies.
- Ongoing capacity-building: County and city governments collaborate to create a local government program that focuses on identifying gaps in ten vital surviving and thriving services. It ensures that all local department and non-governmental agencies work to create a seamless system of care and safety.
- Historical health and safety challenges addressed: All local government and non-governmental agencies, working in collaboration with higher education, public schools and public health, commit to ending long-standing challenges that include health disparities, education disparities, adverse childhood experiences, substance misuse, violence and historical trauma.
- Digital divide disappears: A public-private partnership ensures that all areas of the state have access to the internet — and all residents can access it for telemedicine, remote education, remote work options, training, job interviews, and all job readiness and placement activities.
- Emergency response aligns with local government: Emergency management leaders work with local leaders to refine systems of crisis readiness to ensure efficient communication, dispatch and all vital county-city services during a crisis.
- State leadership empowered by data and collaboration: State leadership develops unprecedented levels of collaboration to ensure the health, safety and resilience of all state residents.
- Strengthen Emergency Management/Coordinated Response to COVID-19
- Align all county, city and community activities
- Strengthen dispatch and communication
- Ensure ten vital services for surviving and thriving exist and address gaps
- Strengthen the data-driven process of identifying and solving problems to achieve measurable results: increased service and increased user-friendliness of services
- Strengthen community process to support state and local efforts to be efficient and effective as needs grow exponentially
- Support direct service providers with technical assistance in order to improve services and support innovation and problem-solving
How we work together
The 100% Community San Miguel County team is “meeting” throughout the week, strengthening their use of groundbreaking technologies and remote conferencing solutions to engage in meetings, workshops and training. Initiative directors and ten action team leaders are connecting to identify needs and address gaps in vital services. The team also connects with specialists in Santa Fe to enlist support in strategic planning, surveying of residents, analyzing data and working with local agency staff to strengthen services in a timely manner. The work is guided by the book 100% Community: Ensuring 10 Vital Services for Surviving and Thriving by Santa Fe-based authors and Anna, Age Eight Institute co-directors Katherine Ortega Courtney, PhD and Dominic Cappello.
GUIDING 100% COMMUNITY: SAN MIGUEL COUNTY
OUR TEN ACTION TEAMS STRENGTHEN THE ORGANIZATIONS THAT SERVE OUR RESIDENTS
County co-leaders are listed below. Click on the sector name to learn about its mission and other important details.
New ways to meet new needs
We are using all our human ingenuity and technology to identify challenges and ways to solve them. We can connect in new ways to ensure all our community members are healthy, safe and supported every day and in every crisis.
How would you increase access to vital services?
We want to know your ideas no matter how big or small. We are always looking for insights and ideas no matter where they come from.
- We’re here to support every county. We look forward to connecting with you. Visit STAFF.
- To provide you with all the frameworks, insights and guidelines for setting up a local 100% Community initiative, visit 100% COMMUNITY BOOK.
- Get your copy of Anna, Age Eight: The data-driven prevention of childhood trauma and maltreatment at ANNA, AGE EIGHT BOOK.
- Our leaders are working hard to solve challenges and strengthen our systems of safety, health and security. Find your local elected leaders and stakeholder at NM LEADERS.
- For more information on the 100% Community initiative, please visit CONTACT.