OTERO
COUNTY, NM
100% New Mexico is ensuring the 10 vital services for surviving and thriving
MISSION
A countywide system of care
The 100% New Mexico initiative is working to ensure that all our families and community members have access to ten vital services, committed to strengthening their health, safety and resilience. Our action teams work with local leaders and service providers to strengthen the services we all need to be healthy and safe. The five “surviving” services are medical care, housing security programs, food security programs, behavioral health care and transportation to services. Five services for “thriving” include: parent supports, early childhood learning/child care, fully-resourced community-focused schools, youth mentors and job training.
For those interested in supporting a data-driven, collaborative and technology-empowered initiative, please contact us at the Anna, Age Eight Institute.
GUIDING 100% OTERO COUNTY
100% Otero County
Michelle Perry, Research, Data and Training
mperry@nmsu.edu
100% Otero County
Lisa Yehle, Action Teams Facilitator
libyehle@beyondbb.com
100% Otero County
Peg Crim, Action Teams Facilitator
peg.crim@100otero.org
10 SECTORS
SURVIVING & THRIVING
OUR TEN ACTION TEAMS STRENGTHEN THE ORGANIZATIONS THAT SERVE OUR RESIDENTS
Survival Services
Medical/Dental Care
Behavioral Health Care
Food
Housing
Transportation
Thriving Services
Parent Supports
Early Childhood Learning
Community Schools
Youth Mentors
Job Training
OUR GOALS
OUR LOCAL ACTIVITIES
- Ensure ten vital services for surviving and thriving exist and address gaps
- Strengthen the data-driven process of identifying and solving problems to achieve measurable results: increased service and increased user-friendliness of services
- Strengthen community process to support state and local efforts to be efficient and effective as needs grow exponentially
- Support direct service providers with technical assistance in order to improve services and support innovation and problem-solving
SEVEN STEPS TO 100%
Step 1: Survey your county residents
Initiative teams implement a countywide survey that assesses resident’s access to 10 vital services for surviving and thriving (like health care, transport and job training) and why barriers exist. You’ll learn that different populations will have different challenges.
How are our families surviving?
Initiative teams are surveying families across their county, getting the answers about gaps in vital services. Review the Otero County Survey Report.
Step 2: Review Survey Results
Initiative teams review the survey data to learn what percentage of county residents struggle to access vital services, and why challenges accessing services exist and where they exist in the county. You can review the data from the countywide survey, especially the barriers to accessing services. Each barrier (such as unfriendly hours, lack of transport to services) will require analysis and a plan to address it.
Step 3: Assess the ten surviving and thriving services
Initiative teams, including ten action teams created (each one focused on one sector such as food or medical care) learn about the capacity of current services in all 10 surviving and thriving sectors. The goal is to understand challenges service organizations face when meeting the needs of county residents.
What’s the capacity of providers?
Initiative teams are assessing why service providers and organizations struggle to meet local needs and how to increase their capacity. Explore the San Miguel 100% initiative and other initiatives across New Mexico.
Step 4: Ensure that a county directory to ten vital services exists
Each of the county’s ten action teams update an existing online directory to services or create a new updated directory guiding residents to the ten vital services. (Note that directories will need local monitoring and updating based on changes in services due to COVID-19).
How do families find support?
Initiative teams are designing directories and constantly updating them to provide accurate information. Visit the new directory for San Miguel County.
Step 5: Identify innovative policies and programs to fix barriers to accessing ten services
To address the barriers identified in the countywide survey, initiative teams learn about innovations in all ten sectors that can increase access, user-friendliness and quality of services. The book 100% Community and the @100% book series on each of the ten sectors offers many potential innovative strategies to reduce gaps in services and strengthen a countywide system of support. Action Teams can review and prioritize innovations.
How do we ensure access?
Initiative teams are exploring a menu of evidence-informed strategies to ensure all residents can access services. Visit the @100% book series.
Step 6: Get buy-in from local government and stakeholders to support innovation that ensures 100% of county residents have access to ten vital services
Initiative teams identify, support and implement innovations including new technologies, local policies, programs and agency protocols. This is the action phase that requires project management and ongoing tracking of local innovation in ten sectors.
How do we engage local leaders?
Initiative teams are strengthening partnerships with local elected leaders and stakeholders, working in alignment. Read Leadership@100%.
Step 7: Evaluate effectiveness of each innovation and measure the increase in access to ten vital services
Initiative teams measure the impact of innovations on all ten surviving and thriving services with feedback from residents and providers. We work to ensure that our local work on each innovation is moving the needle on improving access to services so that 100% of residents thrive.
How do we track progress?
Initiative teams are using a variety of tools to ensure that they can measure meaningful progress. Read Assessment@100%.
YOUR NEXT STEP
To get more information on Anna, Age Eight and 100% Community book clubs, as well as community forums, take the next step and contact us.