EXPLORE OUR 100% COMMUNITY INITIATIVE TO ENSURE VITAL SERVICES ACROSS EACH COUNTY
The 100% Community initiative is a framework and strategy, implemented county by county, to align actions and strengthen communication between state, county and city leaders. The goal is to ensure ten vital services by empowering all local governmental and nongovernmental agency leaders within a county.
The 100% Community initiative is a framework that local leaders can use to ensure that ten vital services for surviving and thriving are accessible to all county residents. The five survival services are: medical care, mental health care, home security programs, food security programs and transportation to services. The five thriving services are: parent supports, early childhood learning programs and child care, fully-resourced community schools, mentor programs and job training.
The 100% Community initiative is guided by two co-directors. They direct the activities of ten action teams, each team focused on one sector (like housing security). To meet housing needs, the action teams assesses the need for immediate rapid rehousing, as well as all forms of housing insecurity. From there, the team researches solutions and designs local initiatives to address gaps in housing.
The 100% Community action team on food focuses on food security. The team assesses where gaps in food security services are and works to implement solutions. Food banks at schools, colleges and other venues are explored for feasibility and innovations are developed. Private and public sector partnerships are developed between the food industry and local food banks and pantries.
The 100% Community action team on medical care works with partners in the healthcare field to support reaching all county residents with the timely care they may need. This includes assessing to what degree county residents have easy access to current care. Gaps will include costs, transport and awareness of services. Innovations in this area include the full use of video-conferencing technology to “see” patients online for assessments and screening, when possible. Assessments by the team are made to identify who might not be able to use such technology and create face to face options for health care.
The 100% Community action team focuses on behavioral health care serves a vital role in a time of crisis and change. The action team works with partners in the behavioral healthcare field to support reaching all county residents with the timely care they may need. This includes assessing to what degree county residents have easy access to current care. Gaps will include costs, transport and awareness of services. In many cases, the team can promote use video conferencing technology to serve many clients. Assessments by the team are made to identify who might not be able to use such technology and create face to face options for mental health care. New support groups are being developed meet the unique needs of different populations.
The 100% Community action team on transportation has a huge challenge and opportunity in front of them. In urban and rural areas, public transport options might not exist or may have been disrupted. This requires new thinking that might include researching the feasibility of subsidized app-ordered ride-sharing programs or a fleet of volunteer van drivers staffed by retired residents or providing some form of payments to college students and the newly unemployed who can provide ride-sharing. This requires alignment of all county and city transport projects.
The 100% Community action team focused on parent support programs will assess parents and parents-to-be, learning to what degree they have access to various forms of home visitation, child care and supports. With video conferencing tech found on one’s mobile device, we may be able to grow the parent support network online. We must work with the private sector and foundations to ensure every parent has the tech and wifi to access vital parent supports. This is a top priority to ensure safe childhoods and empowered parents. The goal is ongoing enrichment and creating a community of caring support.
The 100% Community action team on early childhood learning programs first assesses to what degree parents of young children have access to early childhood learning programs, as well as video conferencing options. From there, teams organize both virtual and face to face options for parents to ensure quality early childhood learning programs, along with child care. The team works closely with the parent support action team to create a networked countywide system of parent and family enrichment.
The 100% Community action team on what we call “Community schools” is focused on resourcing all public schools so they have the staff and resources to meet the new needs of students and parents. This includes creating a school-based health centers to serve the entire school community. In addition to medical, dental and mental health care, the community school model is one where there are extra tutors and navigators to link students and parents to local accessible surviving and thriving services. Educators can be empowered to make effective use of learning technologies to enrich the educational experience in the classroom and on online.
The 100% Community action team on mentoring first assesses all the communities within a county to learn who can benefit from a mentor and who has access. Whether a ten-year-old who needs a role model or an 18-year-old new father who would like help from peers on how to be the best dad, mentoring in its many forms can be done face to face and online. The action team works with all local mentoring agencies to create a countywide system of accessible mentoring along with developing recruitment strategies.
The 100% Community initiative action team on job training is faced with a new reality, a radically changed (and changing) job market. The goal of this team is to partner with vocational ed and higher education to align all instruction to current and future job markets. The team will also research how to create a system of subsidized training and workforce development for those who have lost jobs yet eagerly seek new employment. The goal is to have all work-seeking adults employed or in training to be employed. This will require unprecedented collaboration between the state workforce development agencies, higher education, school districts, and county and city governments.
The 100% Community is a framework that is guided by data and empowered by technology and collaboration. With alignment of all local leadership, both elected and informal, each county can become an engine for local problem-solving to ensure all residents are healthy, safe and resilient. Together, we all can thrive.
ANSWERS TO YOUR QUESTIONS
Why was the Anna, Age Eight Institute created?
The Anna, Age Eight Institute was funded by the New Mexico state legislature in 2019. Our institute’s far-reaching goal is ensuring that our children, students and families are safe and thriving. To achieve this we’re using a data-driven process focused on building the capacity of local government, non-governmental agencies and the business sector to provide the surviving and thriving services that community members need to strengthen health, safety and resilience.
We bring to each county’s leaders and stakeholders a process of brainstorming, learning, mobilizing and innovating, all with the support of state-of-the-art technology. Locally, the Institute’s 100% Community initiative helps guide collaborative efforts using the critical steps of assessing, planning, action and evaluation to ensure accessibility to the ten services shown to empower all families. We are part of New Mexico’s higher education system, with a mandate from our state’s leaders, to serve all New Mexicans by strengthening local systems of health, safety, learning and economic development.
We all face challenges. Some of us are thrust into a public health crisis. For others, they’re born into a world of adversity, trauma and chaos. 100% Community is about how we can finally create systems of health and safety that serve everyone, everywhere.
In 100% Community, we provide you and your community with the insights to ensure that ten vital services are working well in times both calm and chaotic. We call these services that none of us can do without, the “surviving services” that start with medical care and include behavioral health care, safe housing, secure food and transport to vital services.
Once these services are secure, we move on to ensuring access to what we call the “thriving services” which include: parent supports, early childhood learning programs, community schools, youth mentors and job training. Each of these services play a vital role in keeping us safe from challenges — both predictable and unexpected.
We empower the community leaders who strengthen the vital services to ensure family and community health, safety and resilience.
The 100% Community initiative supports local leaders and stakeholders in strengthening the local system of readiness, care and safety that makes us as crisis-proof as possible. In a world where any day can present new challenges, we can work to make all our communities as strong and prepared as possible — ready to weather any storm guided by courage, compassion, cooperation and timely facts.
We know that by investing in strong local systems of care, safety and education, community agency leaders can decrease the challenges of getting access to vital community services. United with local leadership, we can also strengthen local capacity to address any problems related to crime, violence, adverse childhood experiences, trauma, substance misuse and injury.
- The COVID-19 pandemic: A viral pandemic is still revealing its magnitude and severity.
- Local economic disruption: A freezing of entire industries as we enter into prudent self-distancing is creating an economic downturn of unknown proportions.
- Lack of capacity: Lack of government and non-governmental infrastructure impact capacity to address the growing demand for assistance in services for surviving (medical care, mental health care, food, housing, transport and education).
- Existing challenges increase: Long-standing health and safety challenges are increased by the health and economic disruption, including adverse childhood experiences, trauma, maltreatment, domestic violence and substance misuse — all requiring local community services.
- Digital divide: Large segments of populations are without access to online resources: telemedicine, options for working remotely, and online education and training options.
- Emergency response requires alignment: County, city and community agencies, including emergency management, must design new processes to organize unprecedented collaboration and communication.
- Local leaders facing unprecedented problems: Elected leaders in city, county and school government face unprecedented challenges, lacking a data-driven coordinated response. County residents expect leadership to acknowledge and address the urgent need for both a short-term response and long-term recovery.
- Public health crisis prevention and care: As each state learns valuable lessons from the COVID-19 pandemic, where gaps in care exist, state and local leaders strengthen health care and create a seamless system to ensure timely care to address current challenges and future public health crises.
- Local economic development: Each state learns from the economic disruption of 2020 and the crash of 2008, with each city hall developing a robust city-county Department of Economic Innovation and Development to support crisis-proof economies.
- Ongoing capacity-building: County and city governments collaborate to create a local government program that focuses on identifying gaps in ten vital surviving and thriving services. It ensures that all local department and non-governmental agencies work to create a seamless system of care and safety.
- Historical health and safety challenges addressed: All local government and non-governmental agencies, working in collaboration with higher education, public schools and public health, commit to ending long-standing challenges that include health disparities, education disparities, adverse childhood experiences, substance misuse, violence and historical trauma.
- Digital divide disappears: A public-private partnership ensures that all areas of the state have access to the internet — and all residents can access it for telemedicine, remote education, remote work options, training, job interviews, and all job readiness and placement activities.
- Emergency response aligns with local government: Emergency management leaders work with local leaders to refine systems of crisis readiness to ensure efficient communication, dispatch and all vital county-city services during a crisis.
- State leadership empowered by data and collaboration: State leadership develops unprecedented levels of collaboration to ensure the health, safety and resilience of all state residents.
What’s the “big picture” of 100% Community?
Everyone thrives! That’s the big picture and we get there through unprecedented collaboration, courage and creativity. The 100% Community is a framework that is guided by data and empowered by technology and collaboration. With alignment of all local leadership, both elected and informal, each county can become an engine for local problem-solving to ensure all residents are healthy, safe and resilient.
The 100% Community is also a strategy, implemented county by county across New Mexico, to align actions and strengthen communication between state leaders, emergency management staff, public health directors, higher education institution leaders, school district boards and superintendents, and nongovernmental organization directors. We never lose sign of the goal amid daily fires to put out.
With collaboration, technology and creativity, everyone can thrive.
The 100% Community provides the insights and resources to work differently, and collaborate in new ways across all service sectors and levels of government. We can bring together leaders from the services that provide the ten surviving and thriving services to work in alignment and share resources.
What’s the hypothesis guiding our initiative?
Our hypothesis guiding the 100% Community initiative is informed by a wealth of research focused on a wide variety of topics including the public health model for addressing crisis, emergency readiness, the social determinants of health, health equity, health and education disparities and historical trauma.
If we ensure that all our families and community residents have access to the five surviving services and the five thriving services, we will increase self-sufficient family households, higher educational achievement, job readiness, employment and healthy residents of all ages.
The 100% Community initiative is collaborative and works in alignment with all local programs that impact health, safety, learning and economic development.
What are the ten surviving and thriving services?
By working on a county scale, with buy-in from local elected leadership and stakeholders, a locality can build the capacity to ensure access to ten vital services. This can achieve groundbreaking results that include: increasing physical health, household stability and self-sufficiency, school achievement, and job readiness.
With a system of care, counties can also reduce costly problems that include: adverse childhood experiences (ACEs), maltreatment, trauma, substance misuse and violence.
How is the 100% Community Initiative Implemented?
We provide to you our step-by-step process, with the understanding that each county may wish to customize the initiative to meet the needs of a unique county. You may be wondering, “Is my county ready for the 100% Community initiative?”
We know that every county has exceptional leaders to lead a county initiative focused on keeping residents healthy and safe. We have been developing our initiative model since May 2018 with leaders and stakeholders in Doña Ana County, guided by Las Cruces Council member Kasandra Gandara and other committed stakeholders. (Please visit STAFF to see a list of collaborators, partners, and advisors.)
Here is one inspiring story of how one county started, that we now refer to as “the San Miguel County model.”
CASE STUDY: San Miguel County, NM
In San Miguel County, Matt Probst, the medical clinic director of El Centro Family Health called us at the Institute. He asked what the first step was for launching the 100% Community initiative. We said downloading and reading the book 100% Community was a good start.
Within a week he read it and emailed, “What’s next?”
We responded, “Can you identify two community organizers and ten action team leaders all willing to read the book and commit eight hours of their work week to the initiative?”
Two weeks later an email arrives from Matt with the bios of the 12-person 100% Community initiative action team leaders. Again, he asked, “Now what?”
From there we started having weekly emails which, post pandemic announcement, turned into daily phone calls and weekly video conferencing to educate and empower his entire county team, working in alignment with city, county and regional emergency management leaders. Matt moved to video conferencing without missing a beat, to keep his team up to date and supported in their work, identifying the needs of county residents with community-focused agency leadership. He said that his team was happy to take the 100% Readiness Workshop and 100% Community course using the distance learning model. You can read more about the San Miguel County 100% Community initiative here.
Innovation starts with a local champion.
All our New Mexico counties can be guided by highly movitaved champions who have full community, county and city support. What matters most is that we organize the 100% Community initiative, and the ten action teams, to address gaps in the ten surviving and thriving services and a way to coordinate how to address those gaps using ingenuity and collaboration. From a place of county cooperation, everything falls into place for all our residents.
Who needs to be at the table and why?
Preventing and treating trauma associated with ACEs and social adversity is nothing less than monumental. Quite simply, it’s never been done before on a countywide scale. This is why the 100% Community initiative brings people from the public and private sector together to customize a process of capacity-building. Your local initiative will be guided by community organizers and action team leaders who are in communication with all those county residents committed to health, safety and learning. This includes residents engaged with task forces, committees and research groups initiated by county commissioners, mayors, city council members, school board members, public health and higher education leadership.
10 Steps to a successful 100% Community initiative
We provide to you our step-by-step process, with the understanding that each county may wish to customize the process to meet the needs of a unique county and all the cities, towns and communities within it.
Step 1: Creating the Backbone
The Anna, Age Eight Institute staff meet with a core team of local champions who wish to explore bringing the 100% Community initiative to their county. Our 100% Community initiative is guided by the following five features of collective impact: A common vision and agenda; collaboration and mutually-reinforcing activities; continuous communication and transparency; shared measurement and use of data; and backbone support in the form of a local agency.
Step 2: Sponsoring Community Forums
We support the community organizers in sponsoring virtual and community forums across the county to gather feedback from those working in our 10 “surviving” and “thriving” sectors, which includes higher education and socially-engaged youth, students and adults.
Step 3: Convening Leaders in 10 Sectors
Community organizers convene a series of meetings of agency leaders from all 10 “surviving” and “thriving” sectors to assess their interest in the 100% Community initiative and their capacity to devote time to it. The goal of the 100% Community action teams is to strengthen services so that 100% of residents have access to them in a timely manner.
Step 4: Conduct the 100% Community Survey
This county-wide survey assesses to what degree local parents and youth have access to the 10 key “surviving” and “thriving” service areas/programs. These survey results will identify gaps in services in specific areas of the county and why there are challenges accessing services. It will also show where the county is doing an exceptional job of meeting the needs of families.
Step 5: Share the results of the 100% Community Experience Survey at a Community Forum
With a shared understanding of survey results among the 100% Community initiative participants and county leaders, the real work of the initiative begins. Survey results from each of the 10 sectors can now guide the action teams in addressing gaps.
Step 6: Recruit for and launch the 100% Community Course
The community organizers and action team members take the 100% Community course, which includes classroom instruction, coaching and web-based lessons that are customized to meet local needs. The course provides an in depth understanding of the data-driven process of continuous quality improvement (CQI) focused on four phases: assessment, planning, action and evaluation.
Step 7: Planning
Once action teams have the survey data and have been through the 100% community training, they are ready for the planning stage. Teams will review the research for each sector, much of which is outlined in 100% Community and on our website called the 100% Innovation Center.
Step 8: Implement and Support all 100% Community Projects/Innovations
Community organizers support the 100% Community projects designed by course graduates, who are now action team members. These will be projects in all 10 sectors with varying timelines, from a few months to years.
Step 9: Sponsor a 100% Community Summit
Community organizers invite all county leaders, stakeholders and the public to a virtual event or conference to share how 100% Community projects are reducing gaps in services and other accomplishments. This yearly event provides an opportunity for community dialogue, brainstorming and reflection.
Step 10: Celebrate small successes while working on big ones
Community organizers convene all action team members to acknowledge all the work they have done, sharing the successes and challenges. This initiative is all about showcasing innovation that increases the health, safety and educational opportunities of all county residents.
The long-term measurable and meaningful goal
Over the years, with full support of the Anna, Age Eight Institute, the 100% Community initiative will become part of local government, institutionalized like the departments of police, fire and parks. Ideally, this will be in the form of a “City Department of Family and Community Resilience,” working in collaboration with all county, school and higher education entities.
What does a thriving county look like?
The 100% Community initiative is designed to be a blueprint for taking a county from a place of trauma and social adversity to one of resilience and opportunity. Ultimately, our work in ten sectors leads to buy-in from city governments, county governments and school government so that elected leaders can quickly see the cost-benefit of institutionalizing our ten “surviving and thriving” community services so that every family has access to the resources that give them the best chance to succeed.
“What does institutionalizing all this look like?” is a question we get a lot. The answer is: a future where any youth, student, mom, dad or grandparent can visit the website of the city or county in which they live to find a Department of Family and Community Resilience providing links to user-friendly services in their zip code. These are all services that are user-friendly for families of all socio-economic levels. This department will assess what level of access families have to services every year and support ongoing innovation to reduce all disparities. It will ensure that all ten sectors are able to meet the needs of 100% of their residents.
What’s the role of technology in empowering communities?
In our rush to connect everyone on the planet, we forgot to encourage people to use technology to make their cities crisis-ready, with timely access to medical care and nine other vital services.
Revolutionary advances in the promotion of idea-sharing, the prevention and treatment of health challenges, and strengthening of countywide systems of safety, health, education and economic stability depend on technology. As discussed in 100% Community, “Chapter 36: Connecting, Improving, Surfing and Muting” we have to step back to take a realistic look at how technology could or should help us create healthier communities where we’re all in, leaving no one out. The best gadget and software companies make everything look so smooth, efficient and effortless with their products, but that’s only because next to addressing a public health crisis coupled with economic disruption, their job is simple.
With the 100% Community initiative, we focus on how technology can transform and vastly improve our capacity-building work in the public sector, learning valuable lessons from the private sector’s embrace of software, cutting edge communications and systems thinking.
In many ways, the 100% Community initiative is an opportunity to demonstrate how a state and each of its counties can leverage technology to launch and maintain systems of health and safety in New Mexico that serve as a model for the nation. We think you will find our tech tools shared in our book and training very useful in engaging, educating and empowering all residents.
How would you increase access to vital services?
We want to know your ideas no matter how big or small. We are always looking for insights and ideas no matter where they come from.
- We’re here to support every county. We look forward to connecting with you. Visit STAFF.
- To provide you with all the frameworks, insights and guidelines for setting up a local 100% Community initiative, visit 100% COMMUNITY BOOK.
- Get your copy of Anna, Age Eight: The data-driven prevention of childhood trauma and maltreatment at ANNA, AGE EIGHT BOOK.
- Our leaders are working hard to solve challenges and strengthen our systems of safety, health and security. Find your local elected leaders and stakeholders at NM LEADERS.
- For more information on the 100% Community initiative, please visit CONTACT.