“100% Community guides us as we embrace the opportunity to design the new systems of care and safety we urgently need.”
—Matt Probst, Medical Director, PA-C, El Centro Family Health, NM and 100% New Mexico initiative director
“For all of us who believe that we can make everyone’s health, safety, resilience and readiness for a crisis a priority, this book shows the way.”
—Senator Bill Soules, New Mexico State Senator
100%
COMMUNITY
A NEW BOOK AND VISION
We face stark challenges. Pandemics and economic disruptions make once comfortable lives vulnerable, while those already enduring adversity find life impossible. 100% Community is the reset button, providing the roadmap for how we work together in new ways to create local systems of health, safety, education and economic stability.
The 100% Community book series promotes a groundbreaking model for public-private sector partnerships to achieve measurable and meaningful results.
CRISIS RECOVERY IN TEN SECTORS
THE 100% COMMUNITY BOOK SERIES
How to ensure five services in your community for surviving
How to ensure five services in your community for thriving
How to get it all done step-by-step
In 100% Community, we provide you and your community with the insights to ensure that ten vital services are working well in times both calm and chaotic. We call these services that none of us can do without, the “surviving services” that start with medical care and include behavioral health care, safe housing, secure food and transport to vital services.
In addition to the five services for survival, initiative members work to ensure what we call the five “thriving services” which include: parent supports, early childhood learning programs, community schools, youth mentors and job training. Each of these services play a vital role in keeping us safe from challenges — both predictable and unexpected.
CRISIS-PROOF
100% Community shows how we create a local system of readiness that makes us crisis-proof. In a world where any day can present the next public health crisis, we can make all our communities as strong and prepared as possible — ready to weather any storm guided by courage, compassion, cooperation and timely facts.
We know that by investing in strong local systems of care, safety and education, we can decrease health disparities along with adverse childhood experiences, trauma, substance misuse, violence and untreated mental health problems.
KNOW HOW
WE CAN BE RESOURCED AND READY
We know that we can fix this fragile state of vulnerability and unpreparedness, and we know how. By harnessing data, research and technology, the public and private sectors can work together with unprecedented collaboration to ensure that ten vital services are accessible to 100% of us. These empowering services create a network of care and connectedness — the recipe for safe families and communities.
100% Community provides a tested step-by-step guide to creating a seamless local system of health, safety and training. Insights from decades of real-world experience facing crisis provide context and expertise to ensure vital local systems that leave no one behind.
STEP-BY-STEP
A BOOK GUIDING AN INITIATIVE
Guided by 100% Community, we can make everyone’s health, safety and resilience the highest priority in times of crisis and calm. We connect and align with the work of leaders in each county including each mayor and city councilor, county commissioner, school board member, state lawmakers, and public health and crisis readiness professional. Together, with ten vital services accessible to 100%, we’re all stronger and safer.
SEVEN STEPS TO 100%
Step 1: Survey your county residents
Initiative teams implement a countywide survey that assesses resident’s access to 10 vital services for surviving and thriving (like health care, transport and job training) and why barriers exist. You’ll learn that different populations will have different challenges.
How are our families surviving?
Initiative teams are surveying families across their county, getting the answers about gaps in vital services. Review the Rio Arriba County Survey Report.
Step 2: Review Survey Results
Initiative teams review the survey data to learn what percentage of county residents struggle to access vital services, and why challenges accessing services exist and where they exist in the county. You can review the data from the countywide survey, especially the barriers to accessing services. Each barrier (such as unfriendly hours, lack of transport to services) will require analysis and a plan to address it.
What are barriers to services?
Initiative teams are analyzing survey results to identify where barriers to vital services exist and why. Review the Doña Ana County Survey Report.
Step 3: Assess the ten surviving and thriving services
Initiative teams, including ten action teams created (each one focused on one sector such as food or medical care) learn about the capacity of current services in all 10 surviving and thriving sectors. The goal is to understand challenges service organizations face when meeting the needs of county residents.
What’s the capacity of providers?
Initiative teams are assessing why service providers and organizations struggle to meet local needs and how to increase their capacity. Explore the San Miguel 100% initiative and other initiatives across New Mexico.
Step 4: Ensure that a county directory to ten vital services exists
Each of the county’s ten action teams update an existing online directory to services or create a new updated directory guiding residents to the ten vital services. (Note that directories will need local monitoring and updating based on changes in services due to COVID-19).
How do families find support?
Initiative teams are designing directories and constantly updating them to provide accurate information. Visit the new directory for San Miguel County.
Step 5: Identify innovative policies and programs to fix barriers to accessing ten services
To address the barriers identified in the countywide survey, initiative teams learn about innovations in all ten sectors that can increase access, user-friendliness and quality of services. The book 100% Community and the @100% book series on each of the ten sectors offers many potential innovative strategies to reduce gaps in services and strengthen a countywide system of support. Action Teams can review and prioritize innovations.
How do we ensure access?
Initiative teams are exploring a menu of evidence-informed strategies to ensure all residents can access services. Visit the @100% book series.
Step 6: Get buy-in from local government and stakeholders to support innovation that ensures 100% of county residents have access to ten vital services
Initiative teams identify, support and implement innovations including new technologies, local policies, programs and agency protocols. This is the action phase that requires project management and ongoing tracking of local innovation in ten sectors.
How do we engage local leaders?
Initiative teams are strengthening partnerships with local elected leaders and stakeholders, working in alignment. Read Leadership@100%.
Step 7: Evaluate effectiveness of each innovation and measure the increase in access to ten vital services
Initiative teams measure the impact of innovations on all ten surviving and thriving services with feedback from residents and providers. We work to ensure that our local work on each innovation is moving the needle on improving access to services so that 100% of residents thrive.
How do we track progress?
Initiative teams are using a variety of tools to ensure that they can measure meaningful progress. Read Assessment@100%.
EXPERIENCE
ABOUT THE AUTHORS
Katherine Ortega Courtney, PhD and Dominic Cappello are advocates for turning crisis into opportunities for improving systems, solving challenges using data, technology and collaboration. They know why systems that should protect us, can fail us — and teach leadership development and data-driven problem-solving. Dr. Courtney’s expertise in data analysis, continuous quality improvement, collective impact and experimental psychology guides communities and organizations through turbulent and timely change. Cappello is a health systems strategist and New York Times bestseller author, whose Ten Talks book series on family safety reached a national audience when his innovative work was featured on The Oprah Winfrey Show.
REVIEWS
WHAT READERS SAY ABOUT 100% Community
“Problems and shortcomings in a society need to be identified, evaluated, and resolved using data and evidence-based methods. Unfortunately, all too often communities leave too many constituents behind as a result of poor community leadership, who tend to be driven by their own personal interest, false heuristics, and cognitive biases, instead of facts, data, and evidence-based research. 100% community does a great job of outlining a roadmap for communities to work better at serving all within the community, especially those who are the weakest and most vulnerable… children.”
—Shawn Waked, MS, CFP™ – Santa Fe
“Dr. Katherine Ortega Courtney and Dominic Cappello have not only clearly illustrated the need for a united front of services for our communities, but have now provided a road map for exactly how we can move from crisis to cohesion. The framework provided in this book makes it the most timely (and critical) book release of 2020 to date. If I could wave a magic wand and place it in the hands of every community leader — I would do it in a heartbeat. These two have once again provided the instruction manual. It is up to each of us to turn it into ACTION!”
—Erica Wade, Director, The Center, Owensboro, KY
“100% Community provides a concise road map to help transform cities, counties and states where children and families are struggling, to a place where they are able to survive and thrive. This book could not have been available at a more important time. With this pandemic, we are currently witnessing what occurs in societies when these services are not available at all or not operating at 100%.”
—Dubra Karnes-Padilla, community activist and former University of New Mexico – Valencia Campus instructor
“Excellent! A timely and practical guide for creating change and equality in our society with a grass roots approach. The authors present a common sense, compassionate and workable recipe to ensure that communities are able to provide essential services to all (including the most vulnerable among us) in good times and bad. A must read for anyone interested in innovative ways to improve the health and well-being of our population and not afraid to think outside of the box!”
—Mark Ruben, NYC Intensive Care Nurse
“100% Community — WOW!! Simple, impactful, methodical, and “do-able” action steps to change our communities in less than 5 years. A must read. A must share!”
—Rosemary Condor, Owensboro, KY, CASA program
“If the pandemic has taught us nothing we NEED a real PLAN, and it must be in the hands of those who are poised to take action. Talking about what we ‘should do’ isn’t moving the dial or making a difference. Thankfully, 100% Community is just that. It’s your plan, my plan, and if you’ll read and pass it on, it’s our plan.”
—Michelle Rathman, Curator of the 2020 National Rural Health Day and rural health advocate
GET THE BOOK
New Mexicans, download a PDF copy of the 100% Community ebook free-of-charge
All New Mexicans: you and your family, friends, neighbors, co-workers and community’s high school and college students can start reading now free-of-charge. Please complete the form below to access the download.
Non-New Mexico residents, please go to TenVitalServices.org to obtain a copy of any 100% Community publication.
YOUR NEXT STEP
To get more information on the 100% New Mexico initiative, take the next step and contact us.
